Your Reliable
Transportation Solution

About Us

PT. Universal has been a trusted name in car rental services since 1978, with its origins back to 1936. Headquartered in Bandung, we serve Customers across Indonesia through our three main branches in Jakarta, Surabaya, and Semarang, along with a wide network of offices in key cities across Indonesia.

Certified with ISO 9001:2015 for quality management, ISO 45001:2018 for occupational health and safety, and ISO 14001:2015 for environmental management, we are dedictated to sustainability and operational excellence. Our dedication to professional service with a vast array of vehicle ensures that we meet the diverse needs of our Customers from various sectors.

Looking forward, we remain committed to enhancing Customer satisfaction and loyalty through our extensive network, professional services, and continuous innovation. Together with our Customers, we aim to achieve our vision of becoming Indonesia’s leading car rental company, driven by excellence and sustainability.

Quality Management System

ISO 9001:2015, since 2013

Environmental Management System

ISO 14001:2015, since 2015

Occupational Health and Safety Management Systems

ISO 45001:2018, since 2015

Sustainability Rating (Bronze Medal)

Since 2022

Service Network

  • Bandung (Head Office)
  • Jakarta
  • Surabaya
  • Semarang
  • Bali
  • Medan
  • Pekanbaru
  • Lampung
  • Palembang
  • Makassar
  • Batam
  • Samarinda
  • Lombok
  • Balikpapan
  • Manado

Vision

To become a leading transportation service provider with total commitment on customer satisfaction, safety, health and environment.

Mission

Driven by Trust,
Powered by Service.

Our Values

UNITY

Work Together as One Team Toward Shared Goals.

Nurture

Care for Our People, Customers & The Environment.

Integrity

Act with Honesty, Transparency & Ethics.

Value

Deliver Real Value in Every Service.

Excellence

Continuous Improvement to Be The Best.

Responsibility

Accountable to All Stakeholders.

Safety

Prioritize Safety.

Agility

Adapt & Innovate.

Loyalty

Build on Long-Term Trust.

Our Services

Hourly, Weekly, Monthly, or Yearly Car Rental

VIP Car Service

Airport Services

Dispatcher

Car Fleet Management

GPS Tracking Management

Customer Care

Exclusive workshop for maintenance and repair by trained technicians to bring the very best value with total commitment.

Replacement car to deliver convenience

Motor vehicle license renewal

Integrated data network to record all histories of vehicles, chauffeurs, and invoices

Continuous chauffeur training and management

Insurance, all-risk with third party coverage

24-hour emergency service*

Maintenance on site*

Best value by uncompromise commitment

Our Clients

Here is a list of some of our clients:

What Clients Say

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Nathania

Quality Management System

ISO 9001:2015, since 2013

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Regina Steiv

Quality Management System

ISO 9001:2015, since 2013

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John Doe

Quality Management System

ISO 9001:2015, since 2013